FAQ

If your have questions, please contact us. We’re happy to help!

When will my custom order products arrive?
Regular custom orders will ship in approximately 21-30 business days. In-stock items will ship within 72 hours. Orders with diamonds may take longer, depending on the order, rush options available.
How does shipping work?

Domestic orders will be shipped via USPS, FedEx or UPS. Signature is required upon delivery of any package for your protection. UPS & FedEx will attempt to deliver 3 business days in a row before returning the package. Any changes made to the delivery address after it has been shipped from our factory requested by the addressee may result in additional shipping charges.

APO/FPO and PO Boxes may be only shipped via U.S. Postal Service and will require additional time for delivery.

Internal orders will be shipped via USPS.

Are products sales final?

Custom Made / Special Orders

Due to the nature of custom order jewelry and special orders, there are No Exchanges, No Refunds, No Cancellation and No Merchandise Credits.

Non-Custom Merchandise

Non-custom Merchandise may be exchanged or used as a Merchandise Credit provided:

  1. Request is made within 30 (thirty) days.
  2. Exchange/Credit request is accompanied by all original receipts and documents, including sales incentives and promotions.
  3. Merchandise is in new condition.

Clearance Items

Merchandise sold at “Marked Down” or “Clearance Price” is sold as ALL Sales Final. No Refunds, no Merchandise Credit, and No Exchanges.